Terms Of Sale

<h3 style="text-align: center;">FABRICS</h3> <div> <h5>Minimums </h5> <ul> <li> 2 yards/meters minimum for all flat woven fabrics </li> <li> 5 yards/meters minimum for all velvets </li> </ul> </div> <h5> Disclaimer </h5> <ul> <li> Fabrics have not been treated for fire retardancy </li> <li> Velvets: extra care is taken in cutting and packing </li> <li> White Fabrics: Darker fibers are a natural component in the materials used to produce this light shade and are not considered to be a flaw </li> <li> Slub Fabrics: Slubs are part of the appearance of this fabric and are not considered to be a flaw </li> </ul>   <h3 align="center">HARDWARE</h3> <div> <h5>Minimums </h5> <ul> <li> 10 pieces per item for DLV Hardware </li> </ul> </div> <ul> <li> 4 pieces per order for Heritage Hardware </li> </ul> <h5> </h5> <h5>Disclaimer </h5> <ul> <li> All hardware products are made by hand and should be inspected thoroughly prior to installation. Slight variation in color and texture from sample models is to be expected in natural accent materials, including leathers, fabrics, woods, and specialty finishes. Any claims for damage or error must be made within 14 days of receipt of the order. Absolutely no claims will be accepted for labor or any other incidental costs. </li> </ul> <h3 style="text-align: center;">LEATHER</h3> <h5>Minimums </h5> <ul> <li> Half hide minimum for all stocked products. </li> </ul>   <h5>Disclaimer </h5> <ul> <li> Natural Products – the Holland & Sherry Leather Collection is made from all-natural materials. Certain attributes such as light shading are inherent qualities of the materials and should not be considered defects. </li> <li> All leather sales are final. Exchanges are subject to approval and are not guaranteed. </li> <li> All orders must be inspected within (7) days of receipt and any concern must be addressed within this (7) day period. </li> </ul>   <div style="text-align: center;"> <h3>RUGS</h3> </div> <div> <h5>Disclaimer </h5> <ul> <li> Delivery dates are approximate. Estimated lead times account for production and shipping of goods only. Holland & Sherry shall not be responsible for any delay in delivery or failure in performance for any cause beyond Holland & Sherry’s control (including, but not limited to, labor disputes, failure or delay of sources to supply, transportation difficulties, accidents, fires or acts of God) or any event which interferes with Holland & Sherry’s normal business operations. </li> <li> Failure to deliver on the stated date or at a specific time shall not render Holland & Sherry liable for damages, lost time, or any other consequential loss. </li> <li> All rugs are handmade and subject to a 2" - 6" size variance. Slight variations may occur between dye lots. Hand-woven rugs have natural variations in color and weave. All natural fibers are subject to a 15-20% color variance. Rugs are not guaranteed against wearing, fading, or exact color match. </li> <li> Professional Cleaning Recommended (gentle water extraction process; no chemicals). </li> <li> Balance is due upon receipt of the Invoice. Holland & Sherry will store your rugs for up to 30 days. A $750 charge will be applied to each rug after 30 days of non-delivery. Cancelation of services within 24 hours of the scheduled delivery date of execution may be subject to cancelation fees. Fees may vary based on the situation and project. </li> <li> Careful inspection is made before shipment; however, final inspection and approval are the ultimate responsibilities of the customer. Immediately upon receipt, the customer should open the shipment and inspect the goods and confirm that they are correct and correspond with the order. Upon shipping your rug, if we do not receive written notification of any damage or irregularity in the goods within 10 days of shipping, we will not assume any responsibility for the condition of the goods. </li> <li> Freight damage must be reported to the carrier within Seventy- Two (72) hours of receipt of merchandise. Damaged carpet must be noted and signed for accordingly. Holland & Sherry must be advised of all visible damages immediately. All wrappings must be retained until inspection by the carrier. Failure to provide documentation and photographs within the allotted time, shall not render Holland & Sherry liable for any costs associated with freight damage. </li> <li> No claims will be accepted once goods are cut and installed by others. </li> <li> All orders are non-cancelable and non-refundable and are subject to Holland & Sherry's full terms of sale.  </li> </ul> </div>   <h3 style="text-align: center;">WALLPAPER</h3> <h5> Minimums </h5> <ul> <li> For Archetype, Paradigm, Modern Legacy, Metropolis, dOCERE, and 9-10 Savile Row orders 15-yard minimum. 50% upcharge to orders below 15 yards. </li> <li> For printed paper: 10 roll minimum, $200 cut fee for 5-9 rolls. Absolutely no orders under 5 rolls can be accepted. </li> <li> For printed grasscloth: 2 rolls; orders under two rolls will not be accepted unless it is an addition to a prior order. </li> <li> For paper-backed wool flannel orders: 30-yard minimum, $150 setup fee for orders below 30 yards. </li> <li> WP7900 series vinyl: 15-yard minimum, sold in 15-yard increments. </li> <li> Framework vinyl: 30-yard minimum, sold in 15-yard increments. </li> <li> Paperbacked linen, silk, sensuede: 2-4 yards (see price list) </li> </ul>   <h5>Disclaimer </h5> <ul> <li> Upon receipt of goods, fully inspect all rolls to ensure that you have received the correct color and pattern. All orders must be inspected within 30 days of receipt. </li> <li> Check for possible color variations and other technical defects prior to cutting any rolls or hanging any wallcovering. </li> <li> Do not cut or hang any material until you have fully read the hanging instructions and undertaken a thorough inspection of the goods. </li> <li> No claims are made for material costs after the installation of more than three drops. Absolutely no claims will be accepted for labor or incidental costs. </li> <li> Only fully uncut rolls in the original factory wrapping will be accepted for return, provided they are returned within 30 days of receipt. All returns are subject to a 30% restocking fee with freight prepaid. </li> <li> Holland & Sherry recommends using a Guild-certified wallcovering installer (http://www.wallcoveringinstallers.org/). </li> <li>  Our painted wallcoverings are handmade, and small variations in color and texture may occur. These are not considered flaws, but beautiful and inherent characteristics of the product. </li> <li> Our natural wallcoverings are handmade, small color and fiber variations may occur. These are not considered flaws, but beautiful and inherent characteristics of the product. </li> <li> All wallcoverings ship with untrimmed edges and must be trimmed on-site for crisp seams. Please inspect goods thoroughly before cutting as no allowances will be made on trimmed wallcovering. </li> </ul> <h3> </h3> <h3 style="text-align: center;">SHIPPING</h3> Complete street addresses, including zip codes and phone numbers, are required; Holland & Sherry cannot ship to a P.O. Box. Pricing for shipments outside of the US, UK, and EU is available upon request. Please provide your VAT# to ship within the EU.  EORI is required if shipping into the EU.  Delay of Delivery Quoted delivery dates are approximate and Holland & Sherry shall not be responsible for any delay or failure in performance for any cause beyond Holland and Sherry’s control. <h3 style="text-align: center;"> SALES TAX</h3> By law, Holland & Sherry and its subsidiaries are required to collect sales tax in any state or jurisdiction where we have a corporate office and/or showroom or may otherwise conduct business. Sales tax charges are based on the state or jurisdiction the orders are shipped to, and not the state or jurisdiction the business resides in. Clients are required to provide a State Resale Certificate or Exemption form to be considered tax-exempt in a specific state or jurisdiction – these can be sent to [email protected]. Clients who provide a valid resale certificate will not be charged sales tax when goods are shipped into that state, otherwise, any applicable taxes are required to be paid. Holland & Sherry is responsible for being in compliance with all applicable state and federal laws, including responsibility for paying all applicable state and local taxes imposed on the sales of any applicable products. <h3 style="text-align: center;"> RETURNS</h3> There is no obligation to accept the return of goods ordered in error. Should Holland and Sherry make an exception and agree to accept the return of goods, a minimum 30% handling charge will be levied. All returns must be approved by Holland & Sherry and accompanied by a completed return authorization form. Contact your local showroom for details. Returns will be accepted or credited for items returned only within 7 days from arrival date, if uncut and in the original condition. Customers must examine goods before cutting or treating, as no allowance will be made after merchandise has been altered in any way regardless of the reason. In no event will any labor costs be accepted. The following merchandise is not returnable: <ul> <li>Treated or otherwise used merchandise</li> <li>Cut merchandise</li> <li>No returns on orders less than 5 yards</li> </ul>   <h3 style="text-align: center;">REFUNDS</h3> Refunds must be requested in writing. Please allow thirty days from approval of the refund request for the issuance of a refund check. Checks cannot be returned to anyone but the account billed. Credits must be issued to the client’s account.   <h3 style="text-align: center;">QUALITY LIMITATION</h3> Our merchandise is not guaranteed against fading or shrinkage through cleaning, steaming, and exposure to the sun or the effects of wear.  Holland & Sherry is not responsible for precise color matching due to possible spinning, yarn, weaving, or dye lot variations. It is the buyer’s responsibility to request cuttings of current stock for approval, especially when ordering coordinating textiles. We are not responsible for the application or installation of Holland & Sherry’s merchandise. Holland & Sherry’s textiles are not treated or backed. Costs and arrangements for all special treatments are the responsibility of the buyer. <h3 style="text-align: center;"> CLAIMS</h3> All claims against Holland & Sherry, including defects, shortages, and errors, must be made within seven days after shipment of the merchandise. Failure to make any claim within such period shall constitute acceptance of the merchandise and a waiver of said defects, shortages, errors, or other claims. No claim shall be made in any event if the merchandise has been cut, hung, or treated. Holland & Sherry’s liability shall not exceed the contract price and Holland and Sherry shall in no event be liable for labor charges or any other consequential damages.

Be Inthavong

Champalimaud

Harwood House

Katie Leede

Muriel Brandolini

Browse All Bunch Books

Highland Fling

Carnaby

9-10 Savile Row

dOCERE

Metropolis

Modern Legacy

New Leather

Specialty

Collaborations

New Rugs

Collaborations

Collections

New Trim

9-10 Savile Row

Trim I Collection

Trim II Collection

Linen Trim Collection

Metallic Trim

New Wallcovering

Painted

Printed

Collaborations

Design By Color

Terms Of Sale