<h3 style="text-align: center;">FABRICS</h3>
<div>
<h5>Minimums</h5>
<ul>
<li>
<p>2 yards/meters minimum for all flat woven fabrics</p>
</li>
<li>
<p>5 yards/meters minimum for all velvets</p>
</li>
</ul>
</div>
<h5><br />Disclaimer</h5>
<ul>
<li>
<p>Fabrics have not been treated for fire retardancy</p>
</li>
<li>
<p>Velvets: Extra care is taken in cutting and packing</p>
</li>
<li>
<p>White Fabrics: Darker fibers are a natural component in the materials used to produce this light shade and are not considered to be a flaw</p>
</li>
<li>
<p>Slub Fabrics: Slubs are part of the appearance of this fabric and are not considered to be a flaw</p>
</li>
</ul>
<p> </p>
<h3 align="center">HARDWARE</h3>
<h5>Disclaimer</h5>
<p>All hardware products are made by hand and should be inspected thoroughly prior to installation. Slight variation in color and texture from sample models is to be expected in natural accent materials, including leathers, fabrics, woods, and specialty finishes. Any claims for damage or error must be made within 14 days of receipt of the order. Absolutely no claims will be accepted for labor or any other incidental costs.</p>
<br />
<h3 style="text-align: center;">LEATHER</h3>
<h5>Minimums</h5>
<ul>
<li>
<p>Half hide minimum for all stocked products.</p>
</li>
</ul>
<p> </p>
<h5>Disclaimer</h5>
<ul>
<li>
<p>Leather is a natural product. Color and texture variation should be expected from hide to hide, and within a single hide of some leathers. A sample should never be considered an exact snapshot of the entire hide.</p>
</li>
<li>
<p>CFAs are required unless otherwise specified by the tannery. If client opts to forego a CFA, a signed CFA waiver is required.</p>
</li>
<li>
<p>Orders for made-to-order leathers are non-cancellable and non-refundable once payment has been received, and production has begun.</p>
</li>
<li>
<p>All orders must be inspected within (7) days of receipt and any concern must be addressed within this (7) day period. No allowances or claims will be allowed after seven days of receipt of goods.</p>
</li>
<li>
<p>All Leather orders should be stored flat or draped on a horse. Storing leather on the shipping roll and/or standing it on end will result in permanent creasing and rippling throughout the hide.</p>
</li>
<li>
<p>Returns/exchanges are subject to approval and not guaranteed. If approved, all returns/exchanges will incur a 25% restocking fee. Client is responsible for any freight fees associated with the return, and the original freight will not be factored into the refund.</p>
</li>
<li>
<p>All items must be returned in the original packing material and condition. Return approval is conditional upon receipt and thorough inspection by the tannery.</p>
</li>
<li>
<p>Absolutely no allowances will be made for cut/altered material.</p>
</li>
<li>
<p>Absolutely no claims will be accepted for labor or incidental costs. </p>
</li>
</ul>
<p> </p>
<div>
<h3 style="text-align: center;">RUGS<br /><br /></h3>
<p align="center"><strong>Terms & Conditions</strong></p>
<p> <br /><br /><strong>1. <strong>Orders & Payment</strong></strong></p>
<p><strong> </strong></p>
<p>Estimated Lead time begins only upon receipt of:</p>
<p> </p>
<ol>
<li>50% deposit</li>
<li>Signed copy of this quote or order confirmation</li>
<li>Signed final rendering (if applicable)</li>
<li>Control sample or approved strike off delivered to our Norwalk, CT studio</li>
</ol>
<p> </p>
<p>All orders are non-cancelable and non-refundable. The balance is due prior to packing and shipment.</p>
<p><strong> <br /><br /></strong><strong>2. <strong>Inspection & Acceptance</strong></strong></p>
<p> </p>
<p>All rugs are inspected prior to shipment. Final inspection and acceptance are the sole responsibility of the client or the client’s receiver.</p>
<p> </p>
<p>Visible freight damage must be noted in detail on the Bill of Lading at delivery. Written notice of freight damage, including photographic documentation, must be provided within forty-eight (48) hours of receipt. All original packaging must be retained pending carrier inspection. Failure to comply releases Holland & Sherry / Elizabeth Eakins (“H&S / EE”) from liability for freight-related claims.</p>
<p> </p>
<p>All rugs must be fully unrolled and inspected within seven (7) business days of receipt at client’s receiver. Any claims for damages or defects must be submitted in writing within this period. Absent timely notice, the rug shall be deemed accepted. No claims will be considered once goods are cut, altered or installed. H&S / EE assumes no responsibility for issues arising from extended or improper storage.</p>
<p> <br /><br /><strong>3. <strong>Installation, Delivery & Spread by H&S / EE </strong></strong></p>
<p> </p>
<p>A client representative must be present on-site to inspect, accept goods and oversee installation. Any concerns must be communicated before installation proceeds.</p>
<p>Cancellation within twenty-four (48) hours of scheduled installation or delivery may result in cancellation fees.</p>
<p> <br /><br /><strong>4. <strong>Site Measure Services</strong></strong></p>
<p> </p>
<p>A client representative must be present during site measures to approve all details.</p>
<p>Cancellation within twenty-four (48) hours of scheduled site measure may result in service fees.</p>
<p> <br /><br /><strong>5. <strong>Production Variations</strong></strong></p>
<p> </p>
<p>All rugs are handmade and subject to inherent variations that are not considered defects, including:</p>
<p> </p>
<p>- Size variance of 2” – 6” in width and length</p>
<p>- Templating does not guarantee exact dimensions</p>
<p>- Dye lot and natural fiber color variation</p>
<p>- Fading from sunlight exposure</p>
<p>- Minor weave or pile irregularities</p>
<p>- Initial shedding in hand-knotted rugs</p>
<p>- Sprouting, which may be trimmed</p>
<p> <br /><br /><strong>6. <strong>Lead Times & Delivery </strong></strong></p>
<p> </p>
<p>Lead times are estimates reflecting production through readiness to ship from our Norwalk, CT studio. Transit and final delivery are additional.</p>
<p> </p>
<p>Rush orders require prior written approval before the order is placed and are subject to a 20% rush fee. Once the rug is in-production, rush requests will not be considered.</p>
<p> </p>
<p>H&S / EE shall not be liable for delays caused by events beyond its reasonable control, including but not limited to supply shortages, transportation delays, labor disputes or force majeure events.</p>
<p> </p>
<p>Failure to deliver on a stated date or at a specific time shall not render H&S / EE liable for any damages, missed installations or any other consequential loss.</p>
<p> <br /><br /><strong>7. <strong>Storage</strong></strong></p>
<p> </p>
<p>Complimentary storage at our Norwalk, CT studio is limited to thirty (30) days. Thereafter, monthly storage fees of $750 per rug will apply.</p>
<p> <br /><br /><strong>8. <strong>Limitation of Liability</strong></strong></p>
<p> </p>
<p>H&S / EE assumes no responsibility for third-party installation and shall not be liable for labor, removal, reinstallation or any other incidental costs.</p>
<p> </p>
<p> </p>
<p> </p>
<p class="xp2"><strong>Recommended Care:</strong> Professional Cleaning (gentle water extraction process; no chemicals)</p>
<p class="xp2"> </p>
<p class="xp2"><strong>For General Maintenance: </strong>Vacuum your rug at least once a week using a smooth, suction or sweeper attachment. Remember to empty the vacuum-cleaning bag when it is half full. Rotate the rug 180 degrees where possible to get a more even exposure to sunlight and wear. We suggest that your rug be cleaned by a trusted professional cleaning company that uses a low moisture water extraction to minimize shrinkage. No harsh chemicals should be used on the rug. Act on removing a stain or spill immediately. The longer you allow the stain to sit, the more difficult it is to remove. Remove as much of the stain/material as possible by blotting with a clean white paper towel or cloth. If necessary, scrape material with a dull knife. </p>
<p class="xp2"> </p>
<p class="xp2"><strong>Do Not:</strong> Use beater brushes or rotating vacuums as they may damage the rug. </p>
<p class="xp2"><strong>Do Not:</strong> Shake or beat your rug as this may damage the rug’s pile. </p>
<p class="xp2"><strong>Do Not:</strong> Use laundry machines or dry cleaning as this may cause damage. </p>
<p class="xp2"><strong>Do Not:</strong> Use harsh detergents or chemicals to clean your rug as these may cause chemical discoloration or may bleach out the rug dyes completely.</p>
<p><strong>Do Not:</strong> Allow water or other liquids to seep into the rug as a wet carpet may damage the rug, attract mold, mildew and other bacteria.</p>
</div>
<p> </p>
<h3 style="text-align: center;">WALLPAPER</h3>
<h5><br />Minimums</h5>
<ul>
<li>
<p>For Archetype, Paradigm, Modern Legacy, Metropolis, dOCERE, and 9-10 Savile Row orders 15-yard minimum. 50% upcharge to orders below 15 yards.</p>
</li>
<li>
<p>For printed paper: 10 roll minimum, $200 cut fee for 5-9 rolls. Absolutely no orders under 5 rolls can be accepted.</p>
</li>
<li>
<p>For printed grasscloth: 2 rolls; orders under two rolls will not be accepted unless it is an addition to a prior order.</p>
</li>
<li>
<p>For paper-backed wool flannel orders: 30-yard minimum, $150 setup fee for orders below 30 yards.</p>
</li>
<li>
<p>WP7900 series vinyl: 15-yard minimum, sold in 15-yard increments.</p>
</li>
<li>
<p>Framework vinyl: 30-yard minimum, sold in 15-yard increments.</p>
</li>
<li>
<p>Paperbacked linen, silk, sensuede: 2-4 yards <em>(see price list)</em></p>
</li>
</ul>
<p> </p>
<h5>Disclaimer</h5>
<ul>
<li>
<p>Upon receipt of goods, fully inspect all rolls to ensure that you have received the correct color and pattern. All orders must be inspected within 30 days of receipt.</p>
</li>
<li>
<p>Check for possible color variations and other technical defects prior to cutting any rolls or hanging any wallcovering.</p>
</li>
<li>
<p>Do not cut or hang any material until you have fully read the hanging instructions and undertaken a thorough inspection of the goods.</p>
</li>
<li>
<p>No claims are made for material costs after the installation of more than three drops. Absolutely no claims will be accepted for labor or incidental costs.</p>
</li>
<li>
<p>Only fully uncut rolls in the original factory wrapping will be accepted for return, provided they are returned within 30 days of receipt. All returns are subject to a 30% restocking fee with freight prepaid.</p>
</li>
<li>
<p>Holland & Sherry recommends using a Guild-certified wallcovering installer (http://www.wallcoveringinstallers.org/).</p>
</li>
<li>
<p>Our painted wallcoverings are handmade, and small variations in color and texture may occur. These are not considered flaws, but beautiful and inherent characteristics of the product.</p>
</li>
<li>
<p>Our natural wallcoverings are handmade, small color and fiber variations may occur. These are not considered flaws, but beautiful and inherent characteristics of the product.</p>
</li>
<li>
<p>All wallcoverings ship with untrimmed edges and must be trimmed on-site for crisp seams. Please inspect goods thoroughly before cutting as no allowances will be made on trimmed wallcovering.</p>
</li>
</ul>
<h3> </h3>
<h3 style="text-align: center;">SHIPPING</h3>
<p>Complete street addresses, including zip codes and phone numbers, are required; Holland & Sherry cannot ship to a P.O. Box.</p>
<p>Pricing for shipments outside of the US, UK, and EU is available upon request. Please provide your VAT# to ship within the EU. </p>
<p>EORI is required if shipping into the EU. </p>
<p><strong>Delay of Delivery</strong>: Quoted delivery dates are approximate and Holland & Sherry shall not be responsible for any delay or failure in performance for any cause beyond Holland and Sherry’s control.</p>
<h3 style="text-align: center;"><br />SALES TAX</h3>
By law, Holland & Sherry and its subsidiaries are required to collect sales tax in any state or jurisdiction where we have a corporate office and/or showroom or may otherwise conduct business. Sales tax charges are based on the state or jurisdiction the orders are shipped to, and not the state or jurisdiction the business resides in.<br /><br />Clients are required to provide a State Resale Certificate or Exemption form to be considered tax-exempt in a specific state or jurisdiction – these can be sent to
[email protected]. Clients who provide a valid resale certificate will not be charged sales tax when goods are shipped into that state, otherwise, any applicable taxes are required to be paid.<br /><br />Holland & Sherry is responsible for being in compliance with all applicable state and federal laws, including responsibility for paying all applicable state and local taxes imposed on the sales of any applicable products.<br />
<h3 style="text-align: center;"><br />RETURNS</h3>
<p>There is no obligation to accept the return of goods ordered in error. Should Holland and Sherry make an exception and agree to accept the return of goods, a minimum 30% handling charge will be levied.</p>
<br />All returns must be approved by Holland & Sherry and accompanied by a completed return authorization form. Contact your local showroom for details. Returns will be accepted or credited for items returned only within 7 days from arrival date, if uncut and in the original condition.<br />Customers must examine goods before cutting or treating, as no allowance will be made after merchandise has been altered in any way regardless of the reason. In no event will any labor costs be accepted.<br /><br />The following merchandise is not returnable:
<ul>
<li>Treated or otherwise used merchandise</li>
<li>Cut merchandise</li>
<li>No returns on orders less than 5 yards</li>
</ul>
<p> </p>
<h3 style="text-align: center;">REFUNDS</h3>
Refunds must be requested in writing. Please allow thirty days from approval of the refund request for the issuance of a refund check. Checks cannot be returned to anyone but the account billed. Credits must be issued to the client’s account.
<p> </p>
<h3 style="text-align: center;">QUALITY LIMITATION</h3>
<p>Our merchandise is not guaranteed against fading or shrinkage through cleaning, steaming, and exposure to the sun or the effects of wear. Holland & Sherry is not responsible for precise color matching due to possible spinning, yarn, weaving, or dye lot variations. It is the buyer’s responsibility to request cuttings of current stock for approval, especially when ordering coordinating textiles.</p>
<p>We are not responsible for the application or installation of Holland & Sherry’s merchandise. Holland & Sherry’s textiles are not treated or backed. Costs and arrangements for all special treatments are the responsibility of the buyer.<br /><br /></p>
<h3 style="text-align: center;">CLAIMS</h3>
<p>All claims against Holland & Sherry, including defects, shortages, and errors, must be made within seven days after shipment of the merchandise. Failure to make any claim within such period shall constitute acceptance of the merchandise and a waiver of said defects, shortages, errors, or other claims. No claim shall be made in any event if the merchandise has been cut, hung, or treated. Holland & Sherry’s liability shall not exceed the contract price and Holland and Sherry shall in no event be liable for labor charges or any other consequential damages.</p>
